Refund & Cancellation Policy

Last Updated: June 10, 2026

Introduction

At Websolix Technologies Private Limited, we are committed to delivering high-quality IT consulting, software development, web development, mobile application development, AI solutions, CRM development, digital marketing, cloud services, and related technology solutions. This Refund & Cancellation Policy explains the terms governing project cancellations, service refunds, and payment-related matters associated with our services.

By engaging our services, approving quotations, making payments, or entering into a project agreement with Websolix Technologies, you acknowledge and agree to the terms outlined in this policy.

Nature of Services

Websolix Technologies primarily provides digital services, consulting services, software solutions, development services, and technology-related deliverables. Unlike physical products, our services involve project planning, research, resource allocation, technical consultation, development efforts, employee involvement, and operational costs from the initial stages of a project.

As a result, refund eligibility may differ from traditional product-based businesses.

Advance Payments

To initiate a project, allocate resources, reserve development capacity, conduct planning activities, and assign dedicated team members, Websolix may require an advance payment ranging from 50% to 80% of the total project value, depending on the scope and complexity of the project.

The client acknowledges that project initiation involves immediate investment of time, effort, expertise, and operational resources. Therefore, advance payments made toward approved projects are generally non-refundable unless otherwise agreed in writing.

Project Cancellation

Clients may request cancellation of a project before development or service execution begins. Any refund consideration shall be evaluated based on the stage of the project, resources allocated, consultations provided, planning completed, and work already performed.

If a project is cancelled after work has commenced, Websolix reserves the right to retain amounts necessary to cover completed work, allocated resources, consultation services, project management efforts, operational expenses, and other costs incurred up to the date of cancellation.

Refund Eligibility

Refund requests, if any, shall be reviewed on a case-by-case basis. Refunds are generally not applicable for completed services, delivered work, approved milestones, consulting sessions, development efforts already performed, digital deliverables, or services that have been substantially executed.

Any approved refund shall be processed only after internal review and verification by Websolix Technologies.

Project Timelines and Service Delivery

While Websolix makes every reasonable effort to deliver services within estimated timelines, project schedules may be affected by scope changes, delayed approvals, client-side dependencies, content submission delays, third-party integrations, technical challenges, infrastructure limitations, or other unforeseen circumstances.

Variations in project timelines resulting from such factors shall not automatically qualify a project for cancellation, refund, compensation, or liability claims.

Non-Refundable Services

Consultation services, discovery sessions, strategy planning, requirement analysis, technical assessments, software architecture planning, design work, development efforts, digital marketing activities, SEO services, AI implementation services, custom software development, CRM development, and similar professional services are generally non-refundable once work has commenced.

Client Responsibilities

Clients are responsible for providing accurate requirements, content, approvals, credentials, and project-related information within reasonable timelines. Delays caused by incomplete information, delayed communication, or repeated scope modifications may impact delivery schedules and shall not constitute grounds for refunds.

Technical Limitations

Certain services may depend on third-party platforms, APIs, hosting providers, cloud services, payment gateways, external software vendors, or technical infrastructure outside the direct control of Websolix Technologies. In such situations, delays, interruptions, limitations, or modifications resulting from these external factors shall not automatically entitle the client to a refund.

Refund Processing

Where a refund is approved by Websolix Technologies, the refund shall be processed through the original payment method or another mutually agreed method within a reasonable processing period. Processing times may vary depending on banking institutions, payment gateways, financial regulations, and transaction verification procedures.

Policy Modifications

Websolix Technologies Private Limited reserves the right to update, modify, amend, or replace this Refund & Cancellation Policy at any time without prior notice. Any updates shall become effective upon publication on this page.

Contact Information

For questions regarding cancellations, refunds, payments, project agreements, or service-related matters, please contact:

Websolix Technologies Private Limited

Phone: +91 8329993062

Phone: +91 9717347803

Email: support@websolix.com

Website: www.websolix.com

Introduction

Websolix Technologies Private Limited (“Websolix”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information shared by visitors, clients, business partners, and users of our website and services. This Privacy Policy explains how we collect, use, store, process, and protect information when you access our website, submit inquiries, engage with our services, or otherwise interact with our business. By using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and business information that you voluntarily provide when filling out contact forms, requesting consultations, subscribing to communications, applying for services, or engaging with our team. Such information may include your name, email address, phone number, company name, country, business requirements, project details, and other information relevant to your inquiry.

In addition to information you voluntarily provide, we may automatically collect certain technical information when you visit our website. This may include IP address, browser type, device information, operating system, pages visited, referral sources, session duration, and other analytical data that helps us understand user behavior and improve our digital services.

How We Use Your Information

The information collected by Websolix Technologies is used to respond to inquiries, provide consultations, deliver requested services, communicate project-related information, improve website performance, enhance user experience, maintain security, and comply with legal obligations. Information may also be used to provide updates regarding our services, industry insights, marketing communications, promotional offers, or relevant business information where permitted by applicable laws.

We process information only for legitimate business purposes and take reasonable steps to ensure that collected information remains relevant, accurate, and secure.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to improve functionality, personalize user experience, monitor website performance, and understand visitor interactions. These technologies help us analyze traffic patterns, optimize content, and enhance the effectiveness of our services.

Users may choose to disable cookies through their browser settings; however, certain website features may not function properly if cookies are disabled.

Data Sharing and Disclosure

Websolix Technologies does not sell, rent, trade, or disclose personal information to third parties for commercial purposes. Information may be shared with trusted service providers, technology partners, hosting providers, payment processors, legal advisors, or regulatory authorities where necessary to deliver services, maintain operations, comply with legal requirements, protect legitimate business interests, or enforce contractual obligations.

Any third-party service providers engaged by us are expected to maintain appropriate confidentiality and security standards consistent with applicable regulations.

Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users acknowledge that data transmission over the internet carries inherent risks.

International Data Transfers

As a global technology consulting company serving clients across multiple countries, including the United States, United Kingdom, United Arab Emirates, and other international markets, information may be processed, stored, or transferred across different jurisdictions where our business operations, partners, or service providers are located. Such transfers are conducted using reasonable safeguards and in accordance with applicable legal requirements.

Third-Party Services and External Links

Our website may contain links to third-party websites, applications, platforms, or services. These external websites operate independently and maintain their own privacy practices. Websolix Technologies is not responsible for the content, security, or privacy practices of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.

Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Information that is no longer required may be securely deleted, anonymized, or archived in accordance with applicable regulations.

Your Rights

Depending on your jurisdiction and applicable privacy laws, you may have the right to request access to your personal information, request correction of inaccurate data, request deletion of information, object to certain processing activities, withdraw consent where applicable, or request information regarding how your data is being used. Requests relating to privacy rights may be submitted through our official contact channels.

Compliance and Legal Obligations

Websolix Technologies may disclose information where required by applicable laws, regulations, court orders, governmental requests, law enforcement investigations, or legal processes. We may also disclose information where necessary to protect our legal rights, prevent fraud, maintain security, or safeguard our business operations and stakeholders.

Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in legal requirements, business operations, technologies, or service offerings. Updated versions will be published on this page with the revised effective date. Continued use of our website and services following any updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, requests, or inquiries regarding this Privacy Policy, the collection and processing of your personal information, or any privacy-related matter, please contact Websolix Technologies Private Limited using the details below. We will make reasonable efforts to respond to all legitimate inquiries in a timely and professional manner.

Websolix Technologies Private Limited

Phone: +91 8329993062

Phone: +91 9717347803

Email: support@websolix.com

Website: www.websolix.com